At FredStoeker.com, we understand that your relationship with us is a private matter. We respect your privacy and are committed to protecting it. When you visit our website, any personal identity information that we need to fill your order – such as your name, address, phone, and especially credit card information – will be carefully guarded. We do not retain credit card numbers in a database available to others. This applies to IP address and cookies, which we automatically receive as well. Under no circumstances will we ever sell or give your personally identifiable information to anyone. We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
We offer a full refund on all books, if returned within 30 days of purchase; but music CD’s are not returnable. Please first phone us at 515-276-2722 for instructions on making a return. Be sure to package the returned items carefully, since if items return looking used or damaged, it reduces the amount of your refund to a “slightly damaged or used” item, often by as much as 50%. Shipping costs are not refundable, either to you or from you back to us. Refunds will be applied to the credit card you used at the time of purchase, or, if you prefer, with a check mailed to you.
Shipping / Delivery Policy:
Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please call us at: 515-276-2722 for charges.
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged 6% sales tax.